Quality Feedback
We catch and correct service problems, and work pro-actively to seek your response to our service. Here’s how we do it.
Our Quality Manager uses the CCS Quality Inspection Report for a site or building, based on specific performance outcomes derived from our Work Plan and Work Instructions. The report is copied to the customer to initiate a discussion of quality assurance.
If need be, we establish a Quality Improvement Plan, and forward it to our Site Supervisor for immediate action. Our Quality Manager logs the results on Excel and gets a picture of quality in specific accounts, and in our general delivery of service to all customers.
We also invite your feedback by sending, electronically, a Customer Satisfaction Survey. Your return of this gives us a further “heads up” concerning our service.
Finally, we have a Feedback Form right here on the website.